Is the site secure?
The store site when browsing items is not SSL secured. Browsing the site does not require submission of personal or payment information. The connection to the payment merchant site uses a valid, trusted server certificate using a strong protocol version and cipher suite. All resources on the merchant page are served securely. We take your security SERIOUSLY and will take all measures to protect your personal information.
How secure is my personal information?
MyHoodiesandSweatshirts.com uses industry standard privacy protection; we don't sell, lease or otherwise distribute any personal customer information.
What is the lead time after the placed order?
Items will be shipped within 1-2 business days after the orders placed. A goodwill letter with a tracking number will be emailed to you when the package has been shipped.
When will my item arrive?
The expected delivery time for packages differs depending on the location. In most cases packages will be delivered within 3-5 days of shipment for standard shipping and 1-3 days for expedited shipping for continental US Street.
How can I contact you if my questions aren't answered here?
We are committed to customer satisfaction and are always happy to hear from our customers!
Please email to:
Tell your friends and neighbors. Please let people know who and where we are! Recommend or comment on social medias such as Facebook, Twitter, Pinterest, Google +, or Instagram. And by all means, if you have a website or participate in blogs or discussion groups, we'd love the exposure.
How do I return an item if I am not satisfied?
We want you to be completely satisfied with our product. Defective or unwashed, unworn and unused merchandise may be returned within 14 days after purchase for refund. Returned items must be returned new and unused with all original garment tags still attached. Click here for detailed refund policy.
What Style of T-shirts do you offer?
We use standard unisex T-shirts that are 100% preshrunk cotton. We also carry men’s fitted, ladies and kids ring spun cotton t-shirts.
What method do you use to make the printed T-shirts?
Direct To Garment Printing (DTG) is used to produce your orders.
What sizes of T-shirts do you offer?
MyHoodiesandSweatshirts.com currently offers 12 different sizes of t-shirts.
Youth: XSmall, Small and Medium.
Adult: Small to 6 Extra Large.
Are all your shirts pre-treated?
Not all of our shirts require pre-treatment. Darker color shirts with specific designs do require an under base to ensure the design will last longer and not wash off. The pre-treatment area is the size of our printing area and easily washes off after the first wash. Your customers should receive a notice inside the package if the pre-treatment is highly visible. This area could look like a large transparent, or translucent, square or rectangle. The pre-treated area is a non-toxic water based coating that helps your design last as long as possible.
Do you offer tracking number with orders?
Yes, all orders going to the United States receive a tracking number in real time. International orders will receive a tracking number that may only be valid in the United States. Local carriers may continue to use the tracking number provided to update delivery information.
Why doesn't my order have a tracking number?
MyHoodiesandSweatshirts.com tries to provide a tracking number for all out-going orders. Some addresses that cannot be verified through location software or the use a P.O. Box or military address (APO/FPO), tracking numbers may not be provided.
Multiple tracking numbers?
Multiple tracking number links may be provided for international packages, when local carrier information is available. Multiple tracking links will contain information for local information (within the United States) and destination arrivals. Destination tracking information may only be available once the package reaches its destination country.
Are there taxes on orders?
All United States orders are subject to 10.50% Sales Tax. All Canadian orders are subject to HST (Harmonized Sales Tax) for orders being shipped within Canada. An HST tax of 13% is included to Canadian orders within your shopping cart at checkout.
Is there free shipping?
Free standard domestic shipping at checkout. Free domestic standard shipping on each additional item shipped to same address